Artificial Intelligence (AI) is increasingly being used in the delivery of social services including domestic violence services. While it offers opportunities for more efficient, effective and personalised service delivery, AI can also generate greater problems, reinforcing disadvantage, generating trauma or re-traumatising service users.
In partnership with researchers from the University of Queensland School of Social Science and the Automated Decision-Making and Society Centre of Excellence, this project seeks to co-design an innovative AI trauma-informed audit framework. It aims to provide a practical resource for social services agencies to make trauma informed choices about the technology they use. The research team is Dr Lyndal Sleep, and University of Queensland researchers Professor Paul Henman, Dr Suzanna Fay and Suvradip Maitra.