The Queensland Indigenous Family Violence Legal Service (QIFVLS) developed their Case Management Practice (CMP) service to support clients engaging with their legal service since 2016. In 2019 QIFLVS engaged QCDFVR to review their CMP monitoring and evaluation tools and collaboratively develop an evaluation framework with QIFVLS.
In 2021 QIFVLS commissioned QCDFVR to conduct a process and outcome evaluation to identify the outcomes for CMP clients and what they consider have been the most important benefits of the CMP service. A process evaluation examined what was working well and suggestions for improvement from the perspective of clients, QIFVLS managers and staff, and key stakeholders. A case study was conducted in Rockhampton as the CMP service had been operating in this area the longest allowing us to examine the community connections and impact.
Our evaluation approach worked collaboratively with QIFVLS to co-design and implement this evaluation. We were culturally guided by our key contact at QIFVLS, Aunty Bino Toby, the QIFVLS Board, and our Indigenous researcher on the evaluation team, Jamie Anderson. Other members of the evaluation team were Dr Sue Carswell and Dr Vicki Lowik. Dr Heather Lovatt, QCDFVR Director had oversight.

TIMEFRAME: September 2021 – August 2022

SPONSOR: Queensland Indigenous Family Violence Legal Service (QIFVLS)